Shipping policy

Shipping Policy for Dressed By Ubuntu
Last updated: January 2, 2025

At Dressed By Ubuntu, we are committed to ensuring that your made-to-order items are delivered to you efficiently and securely. Please review our shipping policy to understand how we process and deliver orders.

1. Processing Time

• All items are made to order, and processing times may vary depending on the product.
• Typical processing time is [2-3 business days] from the date of order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods and Times

• We offer a variety of shipping options at checkout to suit your needs. Delivery times vary by location:
  • UK Orders: Estimated delivery within [2-3] after dispatch.
  • International Orders: Estimated delivery within [7-10 business days] after dispatch, subject to customs clearance.
• Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

3. Shipping Costs

• Shipping fees are calculated based on your location and the weight of your order.
• The total shipping cost will be displayed at checkout before you confirm your order.

4. Customs and Duties

• For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
• We recommend checking with your local customs office for more information on potential charges.

5. Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your package.

6. Shipping Issues

• Delayed Delivery: If your order has not arrived within the estimated timeframe, please contact us at info@dressedbyubuntu.com, and we will investigate.
• Lost or Damaged Items: If your order is lost or damaged in transit, notify us within 48 hours of receipt or expected delivery for assistance.

7. Undeliverable Packages

• If a package is returned to us due to incorrect or incomplete address information provided by the customer, we will contact you to arrange redelivery at your expense.

8. Changes to This Policy

We may update this shipping policy periodically to reflect changes in our operations or services. Updates will be posted with the "Last updated" date at the top of the policy.

Contact Us

If you have any questions or concerns about shipping, please contact us at:

Email: hello@dressedbyubuntu.com
We strive to make your shopping experience seamless. Please don’t hesitate to reach out with any shipping-related queries.