Return and Refund Policy for Dressed By Ubuntu

At Dressed By Ubuntu, every item is individually crafted for you. We are committed to maintaining clarity and fairness in our policies:

1. No Returns Policy:
   As all items are made to order, we do not accept returns. This ensures that each product is uniquely tailored and adheres to the highest standards of quality.

2. Refund Policy:

   • Refunds are available within 7 days of purchase.
   • Items must be unworn and in their original condition.
   • To request a refund, please contact our customer service team at hi@dressedbyubuntu.com with your order details.

3. Shipping Costs:
   Shipping fees are non-refundable. If a refund is approved, the cost of return shipping (if applicable) will be deducted from your refund.

4. Damaged or Faulty Items:
   If you receive an item that is damaged or faulty, please inform us within 48 hours of delivery. Send us a picture of the damaged product. We will promptly arrange for a replacement.

5. Customisation and Personalisation:
   Customised orders are final and non-refundable unless there is a defect or error on our part.

Additional Information:

• Refunds will be processed to your original payment method. Please allow 5-10 working days for processing.
• If you have any questions or concerns, please email us at info@dressedbyubuntu.com